To: Jason Stringham
On September 4th, my home and garage at N. Arch St., Janesville, were roofed. I'm delighted with the outcome and relieved to have it completed.
Apex was my choice for this job based on a recommendation from a nearby resident, and I must say , Garret Schmoldt was great! The roofing crew: Miguel, Eduardo, Kevin, Eleazar, Enrique and Carlos all did exceptional work. They were competent, cordial and efficient. They did not give me their surnames, but I'm sure you would be aware of who they are. Certainly this crew of six deserve some type of recognition.
Thanks very much,
Connie Michel, satisfied customer
I've been dealing with Eric on our Hail Damage Claim. Also with him last year on our house and three Duplexes. I managed Grocery and Drugs stores all my life. I've never ran across anyone that pays attention to detail and is so customer oriented. I wish I could have had him for an assistant in one of my stores. Anytime that you have an undecided customer -please have them call me cause I do not want them to miss out on this type of experience. I would do a video or whatever for you folks. This type of thing is not to be found very often in today's world. Thanks
Don & Mary K Heinzel
I would like to take moment to thank APEX General Contracting, specifically Shane Berry & Brian Dombeck. We own rental units that were affected by the recent hail storm in Machesney Park. After reaching out to Shane, he said not to worry, he would have the building evaluated for damage right away. After the inspection Shane said we did have damage and recommended that I contact my insurance company to set up a time with an adjuster. Brian met me and the adjuster there to help with any questions. The adjuster agreed with Brian. Brian explained how the process would work & he'd handle everything with the adjuster .The only thing we had to do was pick a color. In a very short time our shingles were delivered and work started immediately. Within one day the shingles were removed and replaced in a very professional manner- with Brian over seeing the job the entire time. Our roof is now good as new and replaced with a high quality shingle. Shane & Brian, we thank you for being true professionals.
Sincerely
Brent & Tonda Hammack
I wanted to take the time to let you know how thrilled my wife and I are with the new roof you installed on our house and garage. The workmanship of the installers was excellent and the new shingles really beautify our home.
I would especially like to thank Dustin Peck your field supervisor who helped us. Dustin was very knowledgeable of your products, was able to answer any questions we had on the warranty and guided us through the whole process. Dustin went above and beyond to help us. Dustin’s attention to detail, availability and customer service was outstanding. Dustin should be commended for his efforts.
On a special note I would like to thank the whole crew who worked on the job. It has come to my attention that while they were roofing the house my neighbor who has recently been recovering from surgery and is still getting up to speed, was out mowing his lawn and fell. My neighbor was unable to up, yelled for help and your crew came to his aid. Our neighbor was very grateful.
Again we would like to thank you for a job well done. We will be sure to recommend your company to all our friend
Sincerely,
Mike and Jan Zarembski
In this day and age when I receive exceptional service I feel it needs to be recognized. My storm damage and hail damage repair experience to date with Apex has been nothing short of this. Your field supervisor, Glen Jones has proved that superior customer service does still exist.
On May 19th 2011, Glen Jones, inspected my home for storm damage. After he reported his findings to me, I submitted an insurance claim for hail damage repair. Only a few days later, Mr. Jones came back out to my house and met with the insurance adjuster. I understand Mr. Jones did not have to do that, but he volunteered so I would not have to take any time off of work. That was a tremendous help to me. The adjuster agreed with Mr. Jones’s findings and issued a check for the needed repairs.
On June 3, 2011, only a couple weeks after our first meeting, the APEX crew arrived on time and in full force to start the repairs; and to my surprise Mr. Jones was there to oversee the entire project and ensure all the needed work was completed to his meticulous satisfaction. When I came home from work that evening my house looked amazing. The attention to detail was impeccable and to finish the job off they even repainted the stacks coming out of the roof to match the shingles, a detail that even the neighbors have commented on. My yard and landscaping looked untouched and in fact, my yard was cleaner after they left than it was before they got there!
I will admit I was hesitant of using Apex and I was skeptical of what kind of workmanship I would receive. Let me assure you, to date, I am very satisfied and I have even recommended that my neighbors contact you. No one should ever hesitate to hire your roofing and storm damage repair company to manage their insurance claims. It has truly been a fantastic experience.
Sincerely,
Brian Shimp
I felt I needed to write to let you know how impressed I was with Brandon, the field supervisor who inspected my home on September 22, 2010. In this day and age, when people are worried about scams and untrustworthy contractors, it was a pleasure to meet Brandon. He was very up-front about the condition of my roof, told me the damage was minimal but to contact my insurance company and let them decide.
When the insurance adjuster came out, Brandon sent one of his team members to be here. The damage was indeed cosmetic and less than my deductible as Brandon had thought. Although I will not be making repairs to my 14 year old roof at this time, I will keep Brandon’s card and not hesitate to contact APEX when my shingles need to be replaced.
I will happily recommend APEX to other homeowners. Well done!
Sincerely,
Marilynn Z
It is with great pleasure that I submit this letter of recommendation for Apex General Contracting of Clarksville, TN.
In 2007, my home sustained severe wind damage. Not really knowing who to contact for repairs, and not wanting to just pick up a company from yellow pages, I decided to speak with a Deacon in my church who had experienced similar damage to his home. He recommended I contact Apex General Contracting for assistance.
One phone call was all it took. Within 48 hours a specialist from APEX was at my home. Mr. Glen Jones conducted a thorough inspection of my roof, contacted me at work, and explained the damages he had found and his recommendations for repairs. He explained the process for filing my claim with my insurance company and made himself available to the adjustor should he have any questions or concerns regarding the estimate submitted by Apex General Contracting for the work needed to repair the damage to my home.
As the homeowner and customer, APEX kept me involved and informed throughout the entire process. From the initial claim, roofing selection, warranty, cost and even the date and location for the delivery and storage of the materials, Glen and his team were there for me and my family. They did what they promised to do, doing it right the first time and on time.
Their professionalism, expert workmanship and focus on “total customer satisfaction” both before, during and after the work had been completed, are the primary reasons I would have no hesitation in recommending Apex General Contracting to anyone who is seeking a company who specializes in wind and hail damage.
Having a company that you can trust with one of your most valued investments, your home, is a rare commodity in today’s business. APEX has earned our trust.
Thank-you Apex General Contracting for going beyond the “average expected” and providing EXCELLENT CUSTOMER SERVICE!
Sincerely,
Kym R
I would like to say thanks to you at Apex General Contracting. Your company has been wonderful to work with on our new roof and the many customers that I have referred to you. You have and continue to treat all of my friends, family, and clients with the utmost of professionalism and service that we all expect from our neighborhood businesses. I have and will continue to refer and send business in your direction.
I know it has been almost a year now since you installed my new roof, and I just wanted you to know that I appreciate you and your team always checking up and making sure things are still ok. You have grown my business immensely by always being there when work was needed to be done. I can go on and on by saying thanks for the wonderful experiences we have had with your company, if your team ever needs a reference please feel free to call me as I will gladly tell all of my wonderful experiences with Apex General Contracting.
Thanks again for a job well done!
Ken A
I just wanted to take a few minutes to thank you for your outstanding roof replacement and siding repair work on our damaged Madison WI house. My wife was impressed with you and your crew. Navigating the inspection, insurance claims and contract issues can be tough but you made it all work out smoothly.
Let me be more specific in what I saw on Saturday:
Timely – your crew showed up early and completed the roof and siding repair in one day. The entire roof, off and on in one day including repairing some wood rotting on one section of the roof. Impressive.
Clean – my neighbors commented how you kept the work site clean even when the wind blew paper into their yard. Using the magnet to pick up the nails minimized the left behind debris.
Effective – having you work directly with my insurance company took me out of the middle and made the insurance claims negotiations smooth.
Thorough – adding the ice melt protection that was missing on the insurance recommendation should prevent future water damage.
Professional – APEX made me feel well taken care of by the knowledge and manner that you handled yourself.
By the way after we first met I checked your roofing company with the Better Business Bureau of Wisconsin. APEX has an A+ rating, the highest available.
Please feel free to use me and this note as a reference of a happy customer!
Sincerely,
Jim W.
Dear Apex General Contracting,
My husband and I want to thank you for the great job your company did in replacing the roofing and gutters on our Middleton WI home.
We chose Apex General Contracting out of many companies to do the roof/gutter replacement after we experienced extensive hail damage to our roofing and gutters. Your crews were so professional, efficient and courteous. Not only was the work done on a timely basis but also the employees cleaned everything up as they went along. Our roof replacement and gutters look great as well as our yard.
We must also give a special ‘Thank You’ to Bobby Rizzo who supervised the entire installation. He represented his company so well and was also there for us every step of the way!
We highly recommend this company,
Marie DesMarais and Hap Johnson
My home recently suffered hail damage due to a hail storm that passed through our area. I was home and really didn’t think much of it until a couple weeks later a neighbor told me her house needed a new roof due to hail damage. I then began seeing multiple roofing company signs in the neighborhood. As a result, I contacted my insurance company for an inspection of my roof.
My insurance company sent out their inspector and determined that my roof had only received partial damage. My insurance company paid for the partial damage that had been identified and forwarded a check to me. I am not a roofer or insurance adjuster, but I had a hard time understanding how part of my roof was totaled and the remainder of the roof received no damage.
I thought I would get a second opinion and contacted Apex General Contracting. From the moment I called them they were very friendly and quick to respond to my request for a second opinion. The APEX adjustor arrived at my home about two hours later and quickly disputed my insurance company’s initial findings of partial damage. The APEX inspector identified damage on all areas of my roof and advised me to contact my insurance company and request a second inspection, which my insurance company…. agreed to do. About two weeks later, my insurance company inspector arrived at my home to complete a second inspection.
The Apex General Contracting inspector coordinated with my insurance company to be at my home on the day of the second inspection.
-Eddie S.
Dear Mike,
We wanted to let you know that we were extremely satisfied with the completion of our new roof, downspouts and gutters on our Madison WI home. Your construction crew was very accommodating and professional roofers. We appreciated the ease of which the entire process occurred including coordination or the insurance claims. We would definitely recommend Apex General Contracting for all residential roofing construction projects.
Sincerely yours,
Steve & Kristie Dowden